Launching an EVO Power dedicated BESS Help Desk in time for Asset Launch

Energy Way is ready to commence mobilisation immediately on appointment, activating EVO Power-specific knowledge, technical recruitment and controlled readiness work-streams in parallel to establish a dedicated BESS Help Desk.

Mobilise immediately.
Launch with confidence.

Defend SLA Obligations.

Mile Radosevic | COO
0433 102 100

Domagoj Dedic | CEO
0431 167 294

EVO Power Slide Deck | Executive Proposition

Remove the Biggest Mobilisation
Risks from EVO's Critical Path

Energy Way combines embedded EVO knowledge, technical talent access, accountable leadership, controlled readiness and deployable technology capabilities, starting ahead on the risks that take longest to solve.

EVO-Specific Transition Knowledge

Direct familiarity with EVO's assets, operational environment, technical interfaces and service practices.

Dedicated Technical Capacity

Dedicated L1 BESS Help desk, selected from a pool of electrical and renewable sector talent, with BESS specific shift leadership for L2 escalation.

Controlled Readiness

People, knowledge and technology must pass evidence-based readiness gates before independent operation.

Technology Capability Now

Software development, integration, cybersecurity and AI capability through Energy Way, icu2 and its specialist technical team.

A faster path to launch with fewer dependencies left unresolved.

Section 1

Start mobilisation ahead of the learning curve

Energy Way begins with EVO knowledge, recruitment channels and technical capability already positioned for activation. The first priority is bringing people, knowledge and technology to a validated readiness baseline.

Start faster, transfer less and reach readiness sooner.

EVO Power Slide Deck | EVO-specific transition advantage

Preserve Domain Knowledge
and Enable it From Day One

Mile Radosevic's direct EVO experience is converted into controlled procedures, decision pathways, training and frontline capability, compressing the learning curve from the outset.

Mile Radosevic's Contribution

  • Direct experience across EVO's BESS assets, service environment and technical interfaces
  • Familiarity with EMC practices, OEM interactions, field operations and escalation pathways
  • Definition of safe diagnostic boundaries and approved response pathways
  • Technical leadership of alarm classification, playbook development and competency validation
  • Senior oversight of unfamiliar, high-risk and complex incidents

The Operating System

Energy Way's wider team converts this knowledge into controlled SOPs, playbooks, training, decision trees and quality controls.

Mile accelerates the transition. The operating system reduces dependence on any single person.

Less knowledge to recreate.
Faster frontline competence.
Lower transition risk.

EVO Power Slide Deck | Build the SOP and Runbook Framework

Build the SOP and Runbook Framework

Convert asset knowledge, event history, and SLA exposure into standardized frontline procedures to ensure consistent and efficient incident resolution.

Map Assets and Prioritise Events

Develop the Battery Asset Register, identify L1-manageable events, and prioritize faults by urgency, impact, frequency, complexity, and resolution time.

Develop SLA-Aligned SOPs

Create standard templates, base SOPs, and asset-specific exceptions, mapped against SLA requirements and potential Liquidated Damages exposure.


Standardise L1 and L2 Response

Define diagnostic procedures, response checklists, documentation standards, and consistent incident capture across the L1 and L2 workflow.

A controlled operating framework for resolving common events consistently and efficiently.

EVO Power Slide Deck | Validate, Approve and Operationalise

Validate, Approve and Operationalise

Turn approved procedures into clear decision authority, trained capability and accessible frontline knowledge.

Define Authority and Escalation

Document L1-to-L2 handoffs, L2 decision authority, exception management and immediate escalation triggers to EVO Power, L3 specialists, OEMs and field teams.

Review and Approve

Complete technical review led by Mile Radosevic, followed by EVO Power review, amendment, approval and controlled document release.


Train and Deploy

Convert approved SOPs and runbooks into courseware and deploy them through the Atlassian knowledge base for consistent frontline use.


* Refer to SOP Deck below for more information:

evo-sop.energyway.com.au

From Asset Knowledge to Operational Readiness. A Five-Phase SOP Framework

A structured pathway to develop, validate and deploy SLA-aligned SOPs and runbooks across L1 and L2 operations delivered by Energy Way's Senior Business Analyst, Scott Evans. Every response prioritised. Every handover standardised. Every escalation governed. Mile Radosevic | COO0433 102 100 Domag

Approved knowledge becomes repeatable execution across every shift and every incident.

EVO Power Slide Deck | Australia-Philippines mobilisation

Activate Specialist Technical Capacity Immediately

Established Australia-Philippines networks and targeted BESS and renewables recruitment are ready to mobilise on appointment.

Organisations Engaged

  • APCCI: Australia Philippines Chamber of Commerce
  • PTIC / DTI: Philippine Trade and Investment Center
  • IBPAP: IT and Business Process Association of the Philippines
  • CXAP: Customer Xperience Association of the Philippines

Technical Talent Pathway

Candidate sourcing has already commenced through industry associations, engineering and energy-sector networks spanning BESS, renewable energy, solar, power generation and electrical systems.

Immediate Mobilisation Activity: Partner due diligence, workforce planning, technical screening and recruitment can begin on appointment. Final partners and personnel remain subject to Energy Way due diligence and EVO approval.

The relationships are established, the talent pipeline is active and the pathway to mobilisation is ready.

EVO Power Slide Deck | Recruitment Talent Pools

Accessing Key Talent Pools: Industry Associations

Energy Way leverages established relationships with leading industry associations in the Philippines to directly access highly qualified talent, ensuring the BESS Help Desk is staffed with qualified staff from day one.

PSSEA: Philippine Solar and Storage Energy Alliance

Highest-priority industry connection. Represents manufacturers, developers, contractors, funders, installers and energy offtakers across the solar and storage value chain.

IIEE: Institute of Integrated Electrical Engineers of the Philippines

Strongest recruitment channel for qualified electrical engineers and practitioners.

IECEP: Institute of Electronics Engineers of the Philippines

Relevant to SCADA, communications, networking, telemetry, electronics and control-system troubleshooting.

PICS: Philippine Instrumentation and Control Society

Relevant to SCADA, PLCs, industrial automation, instrumentation and operational technology.

PPAP: Power Professionals Association of the Philippines

Provides access to power plant engineers, operators, consultants, service providers, EPC contractors, vendors and equipment manufacturers.

REAP: Renewable Energy Association of the Philippines

Cross-sector network covering renewable energy technologies, developers and technical professionals.

An industry-led talent pipeline enabling rapid recruitment, faster technical readiness and scalable response to surge events.

EVO Power Slide Deck | Australia-Philippines mobilisation

Move Quickly Without Lowering
the Go-Live Standard

Energy Way advances people, knowledge and technology in parallel, then validates each through evidence-based readiness gates.

People Readiness

  • Partner appointment and workforce planning
  • Technical recruitment and screening
  • Role-specific training and competency assessment

Knowledge Readiness

  • Alarm and error-code classification
  • OEM procedures and approved remedies
  • EVO-specific SOPs, playbooks and escalation protocols

Technology Readiness

  • Jira and platform access
  • EMC and monitoring-system training
  • Workflow validation and dry runs

Every technician tested.
Every workstream validated.
Every launch decision evidence based.

EVO Power Slide Deck | Australia-Philippines mobilisation | Staff Development Pathway

Staff Development Pathway

No operator commences until competency has been qualified.

EVO Power Slide Deck | Knowledge mobilisation

Turn EVO Knowledge into a Scalable Operating Advantage, without knowledge silos

Over 4-6 weeks, Energy Way converts technical expertise and operating experience into controlled frontline procedures across four layers, with every incident feeding back into a system that continuously improves.

Diagnosis Layer

Alarm classification, fault domains, required evidence and initial diagnostic pathways.

Action Layer

Approved remedies, remote-action boundaries, escalation thresholds and internal decision authority (L2 to L3 escalation).

Service Layer

Incident communication, handover, documentation, restoration verification and closure standards.

Capability Layer

Knowledge articles, training modules, simulation scenarios and regular competency assessments.

Knowledge moves from individuals into a system that improves with every incident.

Section 2

Convert Mobilisation Speed into Consistent 24/7 Execution

Energy Way applies a dedicated operating model that gives every shift the technical depth, authority and controls required to resolve incidents and authorise escalation internally, ensuring consistent technical response across every ticket.

Consistent technical response across every ticket.

EVO Power Slide Deck | Proposed shift model

Give Every Shift the Technical Depth to Act Sooner

Energy Way proposes a dedicated two-person shift pod, each covering a distinct BESS fault domain, with every member trained in common frontline capabilities and one acting as Technical Lead, with clear shift handover procedures.

L1 - Frontline Help Desk Operator

Responsible for continuous alarm monitoring, incident intake, initial diagnosis, authorised response and structured escalation.

BESS Technology Awareness

Generalist knowledge across battery systems, BMS, PCS, inverters, electrical systems, SCADA, communications, thermal management and safety alarms.

Alarm Triage & SOP-Guided Response

Alarm acknowledgement, urgency and impact assessment, initial verification, approved troubleshooting, event correlation and execution of documented response procedures.

Incident Control & Escalation

Accurate ticket creation, evidence capture, SLA monitoring, stakeholder updates and complete handover to L2 using standardised escalation protocols.

The result: faster frontline response, consistent incident handling and higher-quality escalation to technical specialists.

L2 - Technical Lead

Responsible for complex-incident oversight, L1-L2 decision authority, coaching and handover integrity.

Power Conversion & Electrical Systems

PCS, inverters, power electronics, DC and AC systems, protection and electrical fault conditions.

Controls, SCADA & Communications

EMC, SCADA, Modbus, communications, software behaviour, monitoring and control-platform faults.

Battery Systems, Thermal & Safety

BMS, state of charge, cell conditions, HVAC, thermal management and safety-related alarms.

The result: faster diagnosis, stronger internal escalation and fewer avoidable demands on EVO Power engineers.

Faster diagnosis, stronger internal escalation and fewer avoidable demands on EVO engineers and field staff.

EVO Power Slide Deck | Alarm Interpretation

Turn Complex Alarms into Faster, Safer Decisions

Energy Way separates the initiating condition from the roll-up alarm. A single EMC urgent alarm can aggregate conditions across PCS health, BMS, fire safety, communications, HVAC and temperature. Energy Way turns this into a decision-ready incident.

The right evidence. The right action. The right specialist, sooner.

EVO Power Slide Deck | Incident Ownership

Keep Every Incident Moving Until Service Is Restored

Energy Way retains responsibility for progression, evidence and communication while technical resolution moves to the appropriate authorised resource. Technical resolution transfers to EVO, an OEM, field personnel or another authorised specialist once all approved remedies have been applied. The Help Desk retains one owner, complete context and a clear next action (unless in a shift handover, in which case authority is transferred including: Jira Service Manager documentation, notes, previous actions, and a half hour shift changeover briefing).

Energy Way Retains Responsibility for:

  • The Jira record and incident classification
  • Customer and stakeholder communication
  • Evidence completeness and escalation follow-through
  • Shift continuity, restoration verification and closure

Every Escalation Includes:

  • Complete incident context and telemetry
  • Actions already completed and SOP followed
  • Operational and availability impact
  • The recommended decision or intervention required (if available)

One shift hands over.
The next takes ownership.
Context retained.

EVO Power Slide Deck | Performance Assurance

Resolve Performance Drift
Before It Becomes a Service Failure

Energy Way combines live Jira visibility, quality controls and structured reviews to identify and correct issues early, giving EVO sight of performance while it can still be corrected. Performance is reviewed at shift, weekly and monthly levels. Energy Way's control framework provides leading indicators before performance deteriorates, protecting service levels, customer confidence and asset availability.

Shift Control

Live ticket and service-level status, priority and queue visibility, next-update commitments and complete shift handovers.

Quality Control

Classification accuracy, ticket hygiene, escalation timing and compliance with approved procedures.

Management Control

Recurring incident trends, engineering escalation patterns, corrective-action tracking and service improvement priorities.

Earlier intervention defends EVO Power SLA Obligations.

Section 3

Transparent Control and Scalable Capability

Scale Service Capability Without Surrendering Control

Dedicated shift pods, defined ownership and evidence-rich escalation protect operational continuity. Energy Way combines dedicated ownership, auditable escalation and governed technology within EVO's operating environment, giving EVO more capacity with full visibility of every action, risk and outcome.

EVO Power Slide Deck | Systems and Auditability

Every Incident, Action and Decision Visible

Energy Way operates within EVO-approved systems using controlled access, attributable actions and Jira as the authoritative service record; one operating environment preserving EVO's visibility and audit trail.

Systems of Record

  • Jira: authoritative incident and service record
  • Grid Manager, VCOMM, EVO EMC, Ingecon Sun Monitor (monitoring, diagnosis and evidence)
  • Microsoft Teams: escalation, handover and major-incident coordination

Operating Controls

  • No parallel ticketing or duplicate service records
  • Role-based and least-privilege access with MFA
  • Encrypted communications and managed credentials
  • Time-stamped and attributable actions
  • EVO-approved change and integration controls

Energy Way adds operational discipline without taking EVO's systems or data outside EVO's governance. One operating environment. One audit trail. Complete operational visibility.

One operating environment. One audit trail. Complete visibility.

EVO Power Slide Deck | Service Continuity and Disaster Recovery

A disaster recovery strategy that scales with EVO

Energy Way will combine workforce redundancy, alternate operating arrangements, secure fallback procedures and tested recovery protocols to protect 24/7 service continuity.

Launch-Stage Continuity

  • Relief staffing and backup Technical Leads
  • Secure remote operating capability
  • Approved fallback communication channels
  • Controlled offline incident recording and Jira reconciliation
  • Platform-outage, workforce-loss and surge simulations
  • Prioritisation of safety, availability and major incidents during disruption

Target Dual-Site Capability by End of 2027

  • Two operational sites separated by more than 100 kilometres
  • Cross-trained teams under common SOPs and controls
  • Capability to transfer priority operations between sites
  • Independent connectivity, power resilience and access arrangements
  • Tested failover, communication and service-restoration procedures
  • Capacity scaled against EVO's expanding BESS portfolio

Resilience grows with portfolio, from tested fallback at launch to geographically separated dual-site coverage in late 2027.

EVO Power Slide Deck | Governance and accountability

Align Accountability with
What Each Party Can Control

Energy Way defines ownership, decision rights and external dependencies so every action, exception and escalation has a clear accountable party. Each dependency will have an identified owner, operational impact, escalation pathway and evidence record. Clear boundaries protect performance, decision speed and commercial fairness.

Energy Way Is Accountable For

  • Continuous service coverage and shift leadership
  • Actions within the approved L1 boundary
  • Ticket quality, communication and handover
  • Timely, evidence-based escalation
  • Delivery-partner performance and corrective action

External Dependencies Remain Visible

  • EVO-controlled EMC development and readiness
  • OEM information, approvals and response
  • Commissioning and asset acceptance
  • Site access and field-resource availability
  • Decisions outside Energy Way's authority

Clear boundaries, decision speed and commercial partnership.

EVO Power Slide Deck | Software, integration and AI

Move Beyond Reactive Support with AI-Enabled Operational Intelligence

Through its partnership with icu2 and its technical team, Energy Way has current capability across enterprise architecture, secure software development, systems integration, cybersecurity and AI/LLM development.

Operational Use

  • Contextual retrieval across Jira history, OEM information, error codes and approved procedures
  • Faster access to relevant troubleshooting guidance
  • Ticket and evidence-completeness checks
  • Technician-validated diagnostic support

Expansion After Validation

  • Recurring-fault analysis and anomaly detection
  • Guided diagnostics and targeted workflow automation
  • Predictive operational indicators

Faster answers. Smarter prevention. Human authority.

* AI / ML implementation is dependant on accurate and complete historical data, presented consistently as per documentation standards outlined in SOP and Runbook Creation Slide Deck: https://evo-sop.energyway.com.au/

EVO Power Slide Deck | Team structure

Domain Knowledge Behind Every Critical Decision

Energy Way brings together directly relevant leadership across BESS operations, service delivery, technology, governance and commercial control structured around delivery accountability.

Lead and Sustain

Domagoj Dedic & Domenic Luppino: Strategy, operating model, commercial structure and financial sustainability.

Transition and Operate

Mile Radosevic & Scott Evans: BESS authority, service readiness, technical support architecture and escalation assurance.

Design and Enable

Jesse Papak & Matthew C. Adduci: Requirements, enterprise architecture, systems integration, cybersecurity and intelligent technology.

Govern and Assure

Cristy Phelan: Governance, compliance, risk, audit readiness and control assurance.

One team connecting strategy, mobilisation and operations.

EVO Power Slide Deck | Executive and Operational Leadership

Leadership to Mobilise, Operate and Sustain Service

Domagoj Dedic | Partner and CEO
Strategy, Growth & Global Partnerships

20+ years across customer operations, organisational transformation, strategy and technology. Established the Corporate Call Centre and Help Desk capability for the AAPT project at Salesforce Australia.

EVO Power Mandate: Align leadership, operating framework, commercial foundations and mobilisation pathway around EVO Powers requirements.

Mile Radosevic | Partner and COO
Technical Operations & Service Delivery

EVO Power Service Manager since 2023, with experience across IT support, solar, battery operations and OEM service. Worked with a major global battery manufacturer to establish Australian service processes.

EVO Power Mandate: Provide BESS technical authority, transfer EVO knowledge and lead high-risk incidents.

Domenic Luppino | CFO

30+ years across corporate finance, treasury, financial markets and CFO advisory. CPA, Certified Finance and Treasury Professional and Registered Tax Agent.

EVO Power Mandate: Establish the financial strategy, cost model, pricing controls and funding framework to mobilise and sustain the service.

Executive accountability, embedded EVO knowledge and commercial discipline from day one.

* Full team biographies provided in the submission Appendix

EVO Power Slide Deck | Service and technology architecture

Building the service into a secure, auditable system

Jesse Papak | CTO

40+ years delivering secure, high-availability platforms across government, banking and critical infrastructure. Recent work includes SAS platforms, APIs, Kafka, Python, Kubernetes and cloud-hosted systems.

EVO Power Mandate: Design the secure technology foundation and govern AI-assisted workflows with human oversight.

Scott Evans | Senior BA and Enterprise Architecture Lead

Nearly 20 years connecting strategy, operations, data and technology across financial services and technology transformation.

EVO Power Mandate: Translate EVO's requirements into a coherent, implementable service architecture with traceable requirements and controlled SOPs and Playbooks.

Matthew C. Adduci | Technical Support Architecture

35+ years across global financial institutions, telecommunications and enterprise software. Led critical infrastructure and disaster-recovery work at Marsh; provided 24/7 emergency escalation at Symantec and Veritas.

EVO Power Mandate: Define diagnostic boundaries, evidence standards and escalation gates; conduct technical due diligence on the delivery partner.

Cristy Phelan | Governance and Compliance Advisor

20+ years across technology, telecommunications and healthcare, including 14 years at Telstra. Enterprise programs involving up to 26 delivery teams, 14 platforms, 20+ vendors and 500+ personnel.

EVO Power Mandate: Assess whether decision rights, controls, reporting, compliance evidence and service-assurance arrangements remain effective and aligned with contractual obligations.

A service architecture built to integrate, perform and scale.

* Full team biographies provided in the submission Appendix 

EVO Power Slide Deck | Speed to Execution Roadmap

Speed to Execution:
First Live BESS Site by 14 December 2026

Energy Way activates workforce, knowledge and technology workstreams in parallel to target a controlled first-site launch by 14 December 2026. Critical path: Mobilisation authority by 31 August. Jira and EMC access by 14 September. Five readiness gates. One controlled launch. Dates require confirmation before contractual commitment.

Now

ACTIVATE:
Commence with SOP and Runbook creation as per EVO SOP Deck.
Commence with industry recruitment campaign.


September-October

BUILD IN PARALLEL:
Upon signing of contract, shift pod recruitment, knowledge work package, system provisioning, preparation of courseware materials and trainer support.

October-November

OPERATIONALISE:
Training on alarm classifications, SOPs, playbooks, Jira workflows and EVO Power technology stack.


November

READINESS:
Production-equivalent simulations, 24/7 roster tests, competency sign-off. Identify additional training requirements.


November-December

PILOT AND LAUNCH: Shadow operation, simulated dry runs on dummy alarm codes and faults, enable Hypercare.



Fifteen weeks. Three parallel workstreams. One controlled launch.

* A detailed project plan will be provided upon confirmation by the client.


EVO Power Slide Deck | Mobilisation and Launch Risk

Protect the Launch Date Through Controlled Parallel Mobilisation

Energy Way applies backup workforce pathways, early knowledge capture, critical-path control and platform-readiness measures from appointment. Parallel execution accelerates delivery. Readiness gates prevent schedule pressure from creating uncontrolled launch risk.

Prepared contingencies protect both schedule and readiness.

EVO Power Slide Deck | Technical and Operational Risk

Contain Technical Uncertainty to Avoid Disruption

Dedicated shift capability, controlled authority and evidence-rich escalation reduce the consequences of unfamiliar incidents. Operational principle: The Help Desk retains incident progression, evidence and communication even when technical resolution transfers to EVO, OEM or field resources.

Deep frontline capabilities protect continuity.

EVO Power Slide Deck | Governance, Security and Commercial Risk

Keep Security, Liability and Decision Rights Within Clear Boundaries

Energy Way aligns operational authority, cybersecurity, partner oversight, AI controls and contractual exposure through transparent governance. EVO retains system and governance visibility while each service risk has a defined owner, escalation path and evidence record.
Governance principle: EVO retains control. Energy Way remains accountable. Every exception stays visible.

EVO retains control.
Energy Way remains accountable.
Every exception stays visible.

EVO Power Slide Deck | Governance, Security and Commercial Risk

Accreditations & Standards

Energy Way partners currently have SOC 2 controls and NIST-aligned cybersecurity capabilities. Our internal and partner operating processes will be developed in alignment with ISO 27001 and ISO 14001, with formal certification targeted from mid-2027.

SOC 2 Compliance

Energy Way Help Desk partners currently have access to SOC 2 controls covering security, availability and confidentiality. These controls support auditable data handling, system access, accountability and assurance across service delivery.

NIST Alignment

Energy Way currently has access to NIST-aligned cybersecurity capability covering risk identification, protection, detection, response and recovery. This framework strengthens operational resilience and incident preparedness.


ISO 27001 - Mid 2027

Energy Way is building its Information Security Management System in alignment with ISO 27001, incorporating risk assessment, access control, incident management and continuous improvement. Formal certification is targeted from mid-2027.

ISO 14001 - Mid 2027

Energy Way is developing its Environmental Management System in alignment with ISO 14001, incorporating performance monitoring, risk management and continuous improvement. Formal certification is targeted from mid-2027.

Our processes align with:

(Certification Target: Mid 2027)

(Certification Target: Mid 2027)

Standards-led delivery that protects critical systems, strengthens governance and reduces commercial risk.

EVO Power Slide Deck | Governance, Security and Commercial Risk

Statutory & Regulatory Frameworks

Energy Way will comply with applicable Australian, Philippine, US and UK laws, together with any international regulatory requirements where they apply or are contractually required.

Privacy Compliance - AUSTRALIA

Compliance with Privacy Act 1988 (Cth), including strict data protection and immediate reporting of actual or suspected data breaches.

Modern Slavery - AUSTRALIA

Active supply chain due diligence to ensure no modern slavery, human trafficking, or forced/child labour is present.

Anti-Bribery & Corruption - AUSTRALIA

Full adherence to the Criminal Code Act 1995 (Cth) (Australia), Foreign Corrupt Practices Act (USA), and Bribery Act 2010 (UK).

WHS & Environmental Protection - AUSTRALIA

Compliance with all local Work Health and Safety (WHS) regulations and the Environment Protection and Biodiversity Conservation Act 1999 (Cth).

Phillipines Data Privacy Act - PHILLIPENES

Compliance with the Data Privacy Act of 2012, ensuring lawful personal-data processing, controlled access, secure handling and prompt management of actual or suspected data breaches across Philippine operations.

Philippine Anti-Graft Laws - PHILLIPENES

Compliance with applicable Philippine anti-graft and corruption laws, prohibiting improper payments, inducements or advantages involving public officials and supporting ethical, transparent and accountable business conduct.

Philippine Occupational Safety and Health - PHILLIPENES

Compliance with Philippine Occupational Safety and Health legislation and applicable Department of Labor and Employment standards, ensuring workplace risk controls, employee training, incident reporting and safe operating conditions.

US Foreign Corrupt Practices Act - USA

Where applicable or contractually required, adherence to the US Foreign Corrupt Practices Act, prohibiting bribery of foreign public officials and supporting transparent transactions, accurate records and effective internal controls.

GDPR - EU

Where applicable or contractually required, compliance with GDPR principles governing lawful processing, data minimisation, individual rights, information security, breach notification and international data transfers.

UK Bribery Act 2010 - UK

Adherence to the UK Bribery Act 2010, prohibiting public and private-sector bribery and supporting proportionate controls governing employees, representatives, associated parties, gifts, hospitality and facilitation payments.

Compliance embedded across every Help Desk interaction, system and operational process.

Note: Detailed policies for each framework are included as an Appendix to the RFP

EVO Power Slide Deck | Governance, Security and Commercial Risk

Licences, Credentials & Internal Approvals

Our commitment to compliance extends across all operational facets, from environmental stewardship to secure system access, ensuring a fully authorized and capable service delivery.

Personnel Qualifications

All service desk personnel are competent, experienced, and hold necessary technical qualifications for BESS monitoring and triage.

EVO Corporate Approvals

Formal agreement to comply with the Subcontractor Code of Conduct, Standards of Business Conduct, and Anti-Bribery and Corruption Policy.

Access Credentials & MFA

Secure remote network/operational technology access capability requiring multi-factor authentication (MFA) to work in EVO Power's technology stack.

Qualified people, formal approvals and controlled access at every point of Help Desk delivery.

EVO Power Slide Deck | Commercial Pricing

Final Pricing Confirmation

Our team is currently negotiating pricing with shortlisted vendors, to provide an itemised pricing proposal for EVO Power's dedicated BESS Help Desk function.

We are committed to delivering a pricing model that is precise and enables us to deliver on our service commitments, exactly as we promise.

We appreciate your patience while we put forward our best offer.

Thank you for taking the time to consider
Energy Way as your dedicated
BESS-Help Desk Partner


We are ready to mobilise today.


If you have any questions, or would like to discuss this opportunity in more detail, please contact us.

Good. Better. BESS.â„¢

Mile Radosevic | COO
0433 102 100

mile@energyway.com.au

Domagoj Dedic | CEO
0431 167 294

dom@energyway.com.au